Comparing Vonage vs 8x8 to Choose the Best VoIP Provider
VoIP technology has revolutionized the way organizations communicate by significantly reducing the cost of traditional land-line phone systems. Choosing the right VoIP provider for your business could make all the difference in your communication costs and the quality of service, and this article will take a look at two of the top VoIP providers: Vonage and 8x8.
In terms of very basic features, there isn’t much of a difference between 8x8 and Vonage, as they both offer all the staple VoIP features like unlimited calling, audio and video conferencing, mobile app integration and voicemail.
Vonage’s business VoIP plans are grouped into three tiers – Vonage Basic, Essentials and Advanced – and each one comes with its specific features. Vonage Basic includes up to 50 extensions, 3-way calling, voicemail and voicemail to email, while Vonage Essentials provides up to 500 extensions, customized IVR, toll-free numbers, and advanced call routing. Additionally, Vonage Advanced offers up to 1,000 extensions and call recording.
8x8, on the other hand, provides only one plan for businesses, but it does come with a host of features that are comparable to Vonage’s Advanced plan. The 8x8 plan comes with unlimited calling, up to 800 extensions, advanced call routing and IVRs, call recording, and voicemail.
With all their features included, Vonage’s three levels of VoIP service plans are significantly more expensive than 8x8’s single plan. The latter’s plan is about $40 cheaper than Vonage’s most expensive plan, though it offers only 800 extensions as opposed to 1,000.
Though 8x8 is cheaper than Vonage, what sets Vonage apart is the extra features they offer. The two VoIP providers also differ in their customer service, as Vonage offers both telephone and online support while 8x8 includes only telephone support. Consequently, Vonage is seen as the more reliable and secure service provider, while 8x8 is highly rated for its excellent customer service.
Ultimately, we can conclude that both Vonage and 8x8 are great VoIP providers that offer multiple features for businesses. It all comes down to what you need and what you can afford. If you need more features and are willing to pay for them, then Vonage is a good choice. But if you are tight on budget, then 8x8 is a great option.