Comparing Freshservice and BMC Helix ITSM Solutions
Choosing the right IT service management (ITSM) solution for your business is essential for managing your IT infrastructure and delivering great customer service.
Freshservice and BMC Helix ITSM are two of the leading ITSM solutions on the market. Both offer enterprise-level solutions to help you manage your core IT services, such as service desk requests, asset & inventory management, backups, performance monitoring, and more. In this article, we'll compare the two solutions to help you decide which one is right for your business.
When it comes to pricing, Freshservice offers a comprehensive range of plans, ranging from a basic $19/month plan to a full-featured Enterprise plan that comes with advanced customizations and integrations. BMC Helix ITSM, on the other hand, is priced based on usage, and may cost significantly more than Freshservice.
From the usability perspective, Freshservice does a better job of offering a simple and intuitive user experience. It is easy to use for both admins and end-users, and all features are easy to navigate and navigate. In comparison, BMC Helix ITSM has a slightly more complex user interface, and may require more user training to master.
In terms of features, Freshservice offers a wide range of features as part of its Enterprise plan, including performance monitoring, asset & inventory management, customer feedback loops, and more. BMC Helix ITSM offers similar features but with a more robust back-end infrastructure that enables more flexibility and scalability.
When it comes to customer support, Freshservice provides 24/7 customer service, while BMC Helix ITSM offers more limited customer service coverage.
Overall, both Freshservice and BMC Helix ITSM are excellent choices for enterprise-level ITSM solutions. Freshservice is the better choice if you're looking for an easy-to-use and affordable solution, while BMC Helix ITSM is the better choice if you're looking for a more powerful solution with more features and scalability. But regardless of which solution you choose, you'll be sure to have an efficient and highly reliable enterprise-level ITSM solution for your business.