Comparing Freshservice and Zendesk Support Suite
Choosing the best helpdesk solution for your organization requires careful consideration of various factors such as scalability, security, cost, and user-friendliness. Two of the most popular solutions available today are Freshservice and Zendesk Support Suite. Even though both Freshservice and Zendesk provide good user experience, Freshservice has been preferred by many due to its great features. In comparison, Zendesk’s user interface has been reported to be clunky and slow at times.
On a RAM (reliability, availability, and maintainability) scale, Freshservice holds a slight edge over Zendesk. Freshservice relies on Amazon Web Services data centers, providing competitive uptime and performance; and provides a customizable ticketing system that is reliable on both the sending and receiving ends. On the other hand, there have been cases where customers have reported that core features of Zendesk have been unreliable, making Freshservice a popular choice.
Security is an important factor to consider when examining helpdesk software. Freshservice provides multiple layers of security and privacy to protect customer data, which is crucial for any business. Zendesk does not compare in this regard and lacks adequate encryption for sensitive data. Freshservice also provides a comprehensive set of third-party integrations. In contrast, Zendesk only offers a limited selection of third-party integrations.
Finally, Freshservice is surprisingly more cost-effective than Zendesk. Freshservice’s plans are more affordable and require no long-term commitment. Furthermore, the features offered in their plans are much more comprehensive than the features offered in Zendesk’s plan. Ultimately, Freshservice is a much better value for money than Zendesk.
In conclusion, Freshservice is a better option than Zendesk Support Suite. It offers better reliability, security, and cost. In comparison, Zendesk’s user interface is clunky, its core features are unreliable, and its security measures are inadequate. In terms of cost, Freshservice is also more value for money than Zendesk.