Comparing Freshservice and Ivanti Neurons for ITSM
ITSM tools are essential for businesses of all sizes looking to streamline their operations and reduce manual tasks. Freshservice and Ivanti Neurons are two options in this space. Freshservice is an IT service management platform that helps you manage service request, asset distribution, and more. Ivanti Neurons is a SaaS-based AI-driven software that offers predictive analytics, AI process automation, and data visualisations. Both tools provide the full spectrum of ITSM capabilities, but the two platforms have their own unique advantages.
In terms of features, Freshservice is more customizable, allowing you to design your ITSM process from scratch and tweak any features you find necessary. However, Ivanti Neurons comes with a more comprehensive range of features and tools, with AI analytics and prescriptive capabilities. With Neurons, you get predictive recommendations, automation of complex and multi-stage processes, and data visualizations for quickly identifying and responding to key operational insights.
When it comes to pricing, Freshservice has different tiers with varying levels of features and support, while Ivanti Neurons is offered on an all-in-one subscription model. As far as support, Freshservice offers 24/7 customer support, while Ivanti Neurons has a robust online knowledgebase and phone assistance.
Overall, both Freshservice and Ivanti Neurons offer comprehensive ITSM capabilities that can drastically improve operational efficiency and agility. Depending on your budget and needs, either option can make a great choice for your organisation.