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WalkMe and Whatfix are two of the leading software usability services that promise to help companies and organizations boost user engagement and improve their digital experience. Both services allow businesses to add step-by-step product tutorials, notifications, and interactive user guides right onto their webpages and apps. They enable users to access help and guidance in real time, providing an enhanced user experience.

When it comes to implementation, both WalkMe and Whatfix offer easy installation via a simple JS code or by integrating with a certain analytics platform. However, WalkMe gives you the extra option of using its SaaS integration, allowing businesses to deploy the service as a standalone solution without external support. Whatfix’s highly intuitive Visual Editor helps to create interactive walkthroughs quickly, while WalkMe provides the intuitive 2.0 Canvas Application which is powered by an AI-driven engine.

In terms of functionality, each service has its own strengths and weaknesses. For instance, WalkMe offers a more comprehensive suite of features than Whatfix, which includes an automated testing feature, automated reporting, and a customer care management system. However, Whatfix has an easier-to-use interface and more helpful analytics tools. Additionally, Whatfix's customer support is more reliable than WalkMe's.

All in all, both WalkMe and Whatfix are effective tools for improving the usability of a company's software. While WalkMe offers a more comprehensive set of features than Whatfix, the latter has a simpler and easier to understand interface, plus better customer support. It really depends on the individual business's needs and preferences which service will be the best fit.